Shipping, Tracking and Returns
Last updated: 28 September 2026.
Order preparation
Orders are prepared in Marseille by SWEET CBD FRANCE, a brand owned and operated by HK DISTRIBUTION. They are generally processed within one business day, Monday to Friday, excluding public holidays and periods of high demand. An order placed before noon may be prepared on the same day, but this is not guaranteed.
Products are packed discreetly and securely. Tracking details are sent once the carrier registers the shipment.
Delivery methods
- Colissimo: home delivery or pickup-point delivery where available.
- Mondial Relay: pickup-point delivery. When the pickup point is selected after payment, the customer must choose it from the confirmation page or the link received. If this does not work, contact customer service promptly.
- Local Marseille delivery: available according to postcode, order value and the time slots shown during checkout.
The available method, exact price and free-delivery threshold for the customer’s address are displayed at checkout before payment. In mainland France, standard delivery is free from €49 when this offer appears in the basket. Local Marseille delivery is available from €50 for eligible addresses.
Estimated transit times
After dispatch, delivery generally takes two to five business days in mainland France. International times vary by destination and carrier. These times are estimates and may be extended during busy periods, exceptional events, customs checks or carrier incidents.
Unless a different period is stated and accepted, delivery takes place no later than thirty days after the order, in accordance with French consumer law.
Europe and international destinations
The destinations actually available are those shown at checkout. For delivery outside the European Union, local duties, taxes or formalities may apply and remain payable by the recipient. Customers must check that the ordered products are lawful in the destination country.
Address and parcel collection
Customers must check their name, address, postcode, phone number and email before payment. For pickup-point delivery, the parcel must be collected within the carrier’s stated period. A parcel returned because of an incorrect address, failure to collect or incomplete information may be reshipped after the new delivery charge is paid, unless the return was caused by HK DISTRIBUTION or the carrier.
Delayed, damaged or marked-delivered parcels
For delay, damage, missing contents or a parcel marked delivered but not received, contact contact.hkdistribution@gmail.com or +33 6 27 59 21 88 promptly with the order and tracking numbers. We will open the necessary carrier investigation and explain the applicable solution.
Customers may also report reservations to the carrier. This does not remove their rights against HK DISTRIBUTION. Risk of loss or damage passes only when the customer, or a third party appointed by them other than the carrier, takes physical possession of the parcel.
Withdrawal and returns
Consumers generally have fourteen days from receipt to notify withdrawal and a further fourteen days to return the product. Before returning anything, email contact.hkdistribution@gmail.com for instructions and easier processing.
Products must be returned complete and suitably protected. Return costs following withdrawal are paid by the customer. Where a product is non-conforming, damaged or sent in error, HK DISTRIBUTION pays the return costs.
Statutory exceptions apply, including custom-made products and sealed goods which are not suitable for return for health-protection or hygiene reasons after being unsealed. See the Terms and Conditions of Sale for full details.
Tracking and contact
Use the Track my parcel page and your customer account to view order history.
Customer service: contact.hkdistribution@gmail.com — +33 6 27 59 21 88.