Terms and Conditions of Sale
SWEET CBD FRANCE
Marque exploitée par HK DISTRIBUTION
SIREN : 949 886 980
SIRET : 949 886 980 00018
10 rue des Ponts
13015 Marseille
RCS Marseille
Last updated: 28 September 2026.
1. Seller information
The website sweetcbdfrance.com and the SWEET CBD FRANCE brand are owned and operated by HK DISTRIBUTION, a French simplified joint-stock company with a sole shareholder and share capital of €3,000, whose registered office is at 10 rue des Ponts, 13015 Marseille, France, registered with the Marseille Trade and Companies Register under number 949 886 980.
- SIREN: 949 886 980
- SIRET: 949 886 980 00018
- EU VAT number: FR93949886980
- President: Kévin Guerri
- Email: contact.hkdistribution@gmail.com
- Phone: +33 6 27 59 21 88
2. Purpose and scope
These Terms and Conditions of Sale govern distance sales between HK DISTRIBUTION and consumer customers on sweetcbdfrance.com. They are available before ordering. Confirming an order means accepting them without reservation. The applicable version is the one in force on the date of the order.
3. Products and use
Each product page states the essential characteristics, composition, price and, where available, laboratory analysis. Photographs are illustrative; natural products may vary slightly in appearance, colour or aroma from one batch to another.
Hemp products are selected to comply with applicable rules and a THC content not exceeding 0.3%. They are not medicines and no information on the website replaces medical advice. Sales are restricted to adults. Products must be kept out of reach of children and used according to their product page and packaging. Use is not recommended during pregnancy or breastfeeding. Customers must check the rules applicable in their country of delivery.
4. Prices
Prices are shown in euros including taxes and excluding delivery charges. The total price, discounts and applicable charges are displayed before final confirmation. HK DISTRIBUTION may change future prices without affecting confirmed orders.
5. Orders
The customer selects products, reviews the basket, provides the required information, chooses delivery and payment, and confirms the order. Errors can be corrected before confirmation. The order becomes final after payment is accepted and a confirmation email is sent. HK DISTRIBUTION may refuse or cancel an order for a legitimate reason, including suspected fraud, payment failure, unusual quantities, lack of availability or a regulatory restriction at the destination.
6. Payment
Payment is due when the order is placed, using the methods displayed at checkout. Payments are handled by the secure providers shown in the Shopify checkout. HK DISTRIBUTION does not retain full payment-card details. If payment is refused or fails, the order is not confirmed.
7. Availability
Offers are subject to availability. If an item becomes unavailable after ordering, the customer is informed promptly and may choose, depending on the options offered, an expressly accepted replacement, a delay or a refund for the unavailable item.
8. Delivery and transfer of risk
Available destinations, methods, prices and estimated delivery times are shown before payment and on the Shipping and returns page. Unless another period has been agreed, delivery takes place no later than thirty days after the contract is concluded. Risk of loss or damage passes to the customer only when the customer takes physical possession of the parcel.
The customer must provide a complete and accurate address. In the event of a significant delay, damaged parcel or a parcel marked delivered but not received, the customer should contact HK DISTRIBUTION promptly so an investigation can be opened with the carrier. Reporting an issue to the carrier does not remove the customer’s rights against the seller.
9. Right of withdrawal and returns
Under French consumer law, consumers have fourteen days from receipt of the goods to notify their decision to withdraw without giving a reason. They may email contact.hkdistribution@gmail.com or send a clear statement to HK DISTRIBUTION, 10 rue des Ponts, 13015 Marseille, France.
After notification, the goods must be returned within fourteen days, complete and suitably protected. Direct return costs are paid by the customer, except for a non-conforming or damaged product or a preparation error. The customer remains responsible for loss of value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.
Amounts due, including the initial standard delivery charge, are refunded no later than fourteen days after notice of withdrawal, using the same payment method unless otherwise agreed. HK DISTRIBUTION may withhold reimbursement until the goods are recovered or proof of shipment is provided.
The right of withdrawal is excluded only in the cases provided by law, including custom-made goods and sealed goods which are not suitable for return for health-protection or hygiene reasons after being unsealed. Opening packaging does not automatically remove the right of withdrawal outside these statutory exceptions.
10. Statutory guarantees
Consumers benefit from the French statutory guarantee of conformity under Articles L.217-3 and following of the Consumer Code and the guarantee against hidden defects under Articles 1641 and following of the Civil Code. For an incorrect, damaged or non-conforming product, contact HK DISTRIBUTION with the order number and, where possible, photographs. Return costs for a recognised non-conforming product are paid by the seller.
11. Liability
HK DISTRIBUTION is responsible for properly performing its legal and contractual obligations. It is not liable where non-performance results from an unforeseeable and unavoidable act of a third party, the customer’s fault or force majeure. Nothing in these terms restricts mandatory consumer rights.
12. Personal data
Personal-data processing is described in the Privacy and data protection policy. Customers may exercise their rights by emailing contact.hkdistribution@gmail.com.
13. Intellectual property
Brands, text, visuals, photographs, logos and website content are protected. Unauthorised reproduction or use is prohibited.
14. Complaints, mediation and governing law
Complaints must first be sent to HK DISTRIBUTION by email or post. Consumers may also use the public SignalConso service. After a prior written complaint that remains unresolved, consumers may use the competent consumer mediator free of charge. The contact details of the mediation body joined by HK DISTRIBUTION must be stated in the legal notice or communicated to the customer.
These terms are governed by French law without depriving consumers of mandatory, more protective provisions in their country of residence. If no amicable solution is reached, the dispute is submitted to the courts having jurisdiction under applicable law.